Data Entry and Customer Service Role

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerService Full time $32,623 - $56,319
Customer Service & Data Entry Professional

The Customer Service & Data Entry Specialist is responsible for managing customer interactions, processing orders, and maintaining accurate data entry within the marketplace. This role requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations across multiple platforms.

This position plays a vital role in delivering exceptional customer experiences through responsive support via chat, email, and phone. The professional will be responsible for entering, updating, and verifying orders, ensuring accuracy and timely fulfillment.

Maintenance of stock accuracy, updating inventory levels, and synchronization of data across platforms are also key responsibilities. Additionally, this role involves processing return requests, coordinating replacements, and handling refund transactions efficiently.

Data entry and reporting are crucial aspects of this job, requiring accurate entry of order details, customer information, and financial transactions into the seller account.

Effective communication with suppliers and logistics partners ensures timely deliveries, while monitoring account performance, reporting discrepancies, and optimizing workflows are essential tasks.

This role requires strong proficiency in data entry with high accuracy and attention to detail, excellent customer service skills, knowledge of inventory management and order tracking systems, and familiarity with eCommerce platforms like Amazon, eBay, and Shopify.

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