Customer Service Leadership Role
2 days ago
We are seeking an exceptional leader to join our team as a Customer Service Team Lead. This role offers the opportunity to make a lasting impact and drive customer service excellence in a fast-paced e-commerce environment.
Key Responsibilities:- Lead and motivate a high-performing team of customer support agents to deliver exceptional service and meet key performance indicators (KPIs).
- Develop and implement effective strategies to improve customer satisfaction, reduce resolution times, and enhance overall team productivity.
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements that drive business results.
- Minimum 3 years of leadership experience in a customer service environment, with a proven track record of success in leading high-performing teams.
- Strong understanding of e-commerce customer service principles, including experience with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Excellent communication and interpersonal skills, with the ability to motivate and coach team members to achieve their best.
- Ability to analyze data, identify trends, and develop actionable insights to inform decision-making and drive business outcomes.
- Competitive salary and bonus structure.
- Comprehensive health and dental insurance package.
- Paid time off and year-end bonus.
- Personal computer with at least an i5 processor (or equivalent).
- Minimum 20 Mbps internet speed (both upload and download).
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer service experiences. If you are a motivated and results-driven leader who thrives in a fast-paced environment, we encourage you to apply today.
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