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Operations Excellence Leader

1 week ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
About the Role:

We are seeking a highly skilled Operations Excellence Leader to join our team at Gratitude Philippines. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering results-driven solutions.

Your key responsibilities will include:

  • Developing and implementing strategic plans to improve operational efficiency and effectiveness.
  • Managing and reducing costs on standard offerings, assets, technologies, licenses, facilities, and subcontractors (where required).
  • Leading or supporting the design of new offerings or services for industry/functional/technical areas.
  • Reviewing and validating specific solution configuration/deal shaping to ensure delivery capability meets client expectations.
  • Collaborating with delivery leadership to sign-off on solutions and working with delivery account management leaders and commercial directors to proactively address performance issues.