Insurance Broking Operations Excellence Leader

6 days ago


Taguig, National Capital Region, Philippines Willis Towers Watson Full time

We are looking for an Insurance Broking Operations Excellence Leader to lead and drive strategic change initiatives within our Insurance Broking Operations. The ideal candidate will be pivotal in enhancing operational excellence, fostering innovation, and delivering impactful transformation projects.

Key Responsibilities
  • Excellence Leadership: Establish best practices and standardize processes across geographies and teams.
  • Transformation Roadmap: Develop and execute a comprehensive transformation roadmap for Insurance Broking Operations, aligned with organizational objectives.
  • Technology Adoption: Evaluate emerging technologies (e.g., automation, AI, and data analytics) and their applicability to broking operations.
Requirements
  • 12+ years of experience in operations management, transformation, or project and program management, preferably in insurance broking or financial or tech-enabled industries
  • Proven track record of successfully delivering large-scale transformation projects.
  • Strong expertise in Lean, Six Sigma, or equivalent methodologies (certification preferred).
  • Solid understanding of insurance broking operations, regulatory landscape, and industry best practices.
  • Experience with technology-led transformations, including automation, workflow tools, and data analytics platforms.
  • Able to thrive in a fast-paced and high-pressure environment
  • Highly developed critical thinking and analytical skills
  • Excellent interpersonal skills and a collaborative management style


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