Operations Manager Sales Leader
4 days ago
Firstsource Taguig, National Capital Region, Philippines
Talent Acquisition Lead at Firstsource Ltd · Leadership Recruiting · High-volume RecruitingAbout the Role
As a key member of our leadership team, you will play a vital role in driving sales and customer retention performance for our call centre operations in Taguig City Metro Manila.
Key Responsibilities
- Collaborate closely with the Operations Manager to oversee day-to-day activities of sales and customer retention teams
- Monitor and analyse team performance metrics to identify areas for improvement and implement strategies to drive increased sales and customer retention
- Provide coaching and training to team leaders and agents to enhance their skills and effectiveness
- Ensure seamless integration of sales and customer retention activities across departments
Requirements
- Minimum 3-5 years of experience in a call centre or customer service environment, with a strong track record in sales and customer retention management
- Excellent communication, interpersonal, and leadership skills
- Proficiency in data analysis and performance management
Benefits
- Generous paid time off and holiday leave
- Opportunities for career development and advancement
- Collaborative and inclusive company culture
- Modern, well-equipped work facilities
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