Operational Excellence Specialist
4 days ago
This is a mid-senior level full-time position at Firstsource Ltd.
About the RoleThe successful candidate will be responsible for overseeing workforce planning, scheduling, and real-time management to optimize staffing levels and improve operational efficiency. They will work closely with stakeholders to ensure workforce strategies align with business goals and objectives.
Key Skills and Qualifications- Bachelor's degree in Business, Operations, or a related field.
- 5+ years of experience in Workforce Management, with at least 2 years in a leadership role.
- Strong expertise in forecasting, scheduling, and real-time workforce management.
- Proficiency in WFM tools such as Verint, NICE, IEX, Aspect, or similar platforms.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and stakeholder management abilities.
- Experience in BPO, Contact Centers, or similar environments preferred.
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Operations Excellence Specialist
2 days ago
Taguig, National Capital Region, Philippines Herbalife International, Inc. Full timeOperational ExcellenceThe Operations Excellence Specialist will be responsible for ensuring Procedures are developed / updated for all local country operations & proper controls are followed to ensure compliance.Key Objectives:Quick Closure of Internal Audit, SOX & Quality Audit findings.Work on strengthening Supply Chain Org / talent development to support...
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Operational Excellence Quality Manager
4 days ago
Taguig, National Capital Region, Philippines Neksjob Full timeNeksjob Job Opportunity: Operational Excellence Quality ManagerWe're seeking a highly skilled and experienced professional to fill the role of Operational Excellence Quality Manager. This is a unique opportunity to join a dynamic team at Neksjob and contribute to the development of innovative solutions that drive operational excellence and customer...
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Director of Operational Excellence
5 days ago
Taguig, National Capital Region, Philippines Michael Page Full timeAbout Our CompanyA leading IT company, we're dedicated to creating impactful experiences for our customers, employees, and the community through innovation and transformation in the IT landscape.We're seeking a highly skilled Operations Manager to join our team and drive operational excellence.Key Responsibilities:Develop Operational Strategies: Create and...
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Operational Excellence Lead
5 days ago
Taguig, National Capital Region, Philippines Metrobank Full timeMetrobank is looking for an Operational Excellence Lead to join our Credit Acquisition Division. As a key member of our team, you will be responsible for driving process improvements across the division.Main Responsibilities:Develops and implements process improvement initiatives to support business goals.Collaborates with cross-functional teams to implement...
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Operations Excellence Officer
3 days ago
Taguig, National Capital Region, Philippines Mary Grace Foods Inc Full timeJob DescriptionThe Operations Excellence Officer will play a crucial role in enhancing restaurant operations at Mary Grace Foods Inc. As a key member of our operations team, you will be responsible for creating and operationalizing Restaurant Operation Systems (ROS) that enhance customer experience.You will work closely with various stakeholders to address...
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Operational Excellence Associate
5 days ago
Taguig, National Capital Region, Philippines Continental Full timeJob DescriptionWe are seeking an experienced Operational Excellence Associate to join our team. As an Operational Excellence Associate, you will be responsible for executing daily tasks and contributing to the development of processes that drive efficiency and effectiveness.Main ResponsibilitiesSupport his/her Team Lead to perform assigned internal...
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Operational Excellence Manager
7 days ago
Taguig, National Capital Region, Philippines BHP Group Full timeOperational Excellence ManagerBHP Group is a leading global resources company seeking an Operational Excellence Manager to contribute to the enhancement of operational efficiency and effectiveness.This role involves analyzing and optimizing performance metrics and master data to identify opportunities for improvement and developing data-driven solutions to...
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Organizational Excellence Specialist
2 days ago
Taguig, National Capital Region, Philippines Tesla, Inc. Full timeTesla, Inc. is seeking an Organizational Excellence Specialist to join our team in the Philippines.About the RoleThe Organizational Excellence Specialist will play a key role in driving business results by improving organizational effectiveness and efficiency.This role involves providing expertise in organizational design, change management, and process...
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Process Excellence Manager
5 days ago
Taguig, National Capital Region, Philippines Pru Life UK Full timeAbout the RoleThis Operational Improvement Specialist position plays a crucial part in driving operational excellence and improving the overall performance of the organization.The successful candidate will have a proven track record of leading cross-functional teams, developing and implementing process improvements, and driving cultural change.Key...
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Operational Performance Specialist
2 hours ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeOperational Performance Specialist Job SummaryWe are seeking an experienced Operational Performance Specialist to join our Gratitude Philippines team. In this role, you will be responsible for monitoring and optimizing the performance of our call center operations, with a focus on ensuring high service levels and efficient use of resources.Main...
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Operations Audit Specialist
1 day ago
Taguig, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full timeJunior Audit Operations SpecialistWe are seeking a Junior Audit Operations Specialist to join our team at Arch Global Services (Philippines) Inc.As a Junior Audit Operations Specialist, you will play a key role in the processing of low to moderate complexity premium audits. You will work closely with the Premium Audit Operations Manager and collaborate with...
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Business Excellence Strategist
9 hours ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full time**Job Summary**Neksjob Corporation is seeking a skilled Business Transformation Specialist to join our team. As a key member of our organization, you will be responsible for facilitating process improvement efforts and assisting business owners in enhancing existing process performance.The ideal candidate will have at least 5-6 years of overall experience,...
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IT Operations Specialist
6 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the PositionIn this IT Operations Specialist role, you will be responsible for supporting the development and implementation of cloud strategies that drive growth through exceptional hiring strategies. As a key member of the TASQ Staffing Solutions team, you will be involved in designing, deploying, and managing cloud solutions that meet customer and...
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Operations Support Specialist
3 days ago
Taguig, National Capital Region, Philippines Jones Lang LaSalle Incorporated Full timeJones Lang LaSalle Incorporated is seeking an Operations Support Specialist to join our team. As an Operations Support Specialist, you will provide operational support to senior executives, including managing their schedules, coordinating meetings and travel arrangements, and handling confidential information.The ideal candidate will have a minimum of 3...
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Operational Excellence Lead
2 days ago
Taguig, National Capital Region, Philippines Canon New Zealand Full timeCannon New Zealand is seeking a talented Operational Excellence Lead to join our team.Main ResponsibilitiesSchedule Management:Supervise team members to ensure timely task completion.Develop and implement training initiatives for team development.Track KPIs and SLAs to identify opportunities for improvement.Maintain up-to-date process flows and work...
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Operations Manager
5 days ago
Taguig, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full timeKey ResponsibilitiesLead and manage the Central Operations team to achieve production targets and maintain high-quality standards.Develop and implement process improvements to enhance efficiency and reduce costs.Maintain effective relationships with onshore management and other stakeholders.Ensure compliance with company policies and procedures.The ideal...
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Business Operations Specialist
1 day ago
Taguig, National Capital Region, Philippines ACMobility Full timeACMobility Taguig, National Capital Region, PhilippinesBusiness Operations SpecialistGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ACMobilityAbout the role:We are seeking a Business Operations Specialist to play a key role in supporting Evro's daily operations. As the primary point of contact, you will...
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Business Operations Specialist
2 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeJob OverviewCobden & Carter International is seeking a skilled Business Operations Specialist to lead the transition of application features from development to production environments. This role requires strong problem-solving skills, attention to detail, and excellent communication skills.About the RoleThis position will drive continuous improvement...
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Operational Excellence Specialist
3 days ago
Taguig, National Capital Region, Philippines PayMongo Full timeAs a key member of our team, you will play a crucial role in driving business transformation initiatives that streamline processes, enhance productivity, and improve customer satisfaction.At PayMongo, we're on a mission to redefine the financial landscape with innovative solutions that simplify and empower business growth. We're looking for a skilled...
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Business Operations Specialist
3 days ago
Taguig, National Capital Region, Philippines Silverwave Corporation Full timeThe Business Operations Specialist plays a vital role in ensuring the smooth operation of the Silverwave Corporation by developing and implementing effective business processes.Key Responsibilities:Designing and implementing business process improvementsDeveloping and managing budgets and financial plansCollaborating with cross-functional teams to drive...