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Global CX Leader

2 weeks ago

Taguig, National Capital Region, Philippines Coinbase Full time
Achieving Excellence in Customer Support Operations

Coinbase's Customer Experience organization is dedicated to delivering unparalleled support. As a Global CX Leader, you will lead a global team of CX managers, overseeing frontline support agents and developing strategies to enhance customer satisfaction and resolution rates.

  • Hire and lead a global team of Customer Experience (CX) managers
  • Establish reporting mechanisms and monitor results at the team and agent level
  • Partner closely with Vendor Management, Workforce Management, Quality Assurance, Program Management, and Training Operations teams