Workforce Optimization Lead
4 days ago
Job Overview
The Talent Operations Director plays a pivotal role at Neksjob Corporation, overseeing the management of Workforce Management (WFM), Accounts Payable (AP), and Quality Assurance (QA) teams. This leader ensures operational excellence, cost efficiency, and contract fulfillment by providing strategic direction and guidance to their teams.
Key Responsibilities:
- Budget Management: Manage AP and QA budgets effectively to meet financial targets and ensure successful contract delivery and adherence to Service Level Agreements (SLAs).
- Sales Support: Collaborate with sales teams to support efforts, including responding to Requests for Proposals (RFPs), demos, and pricing strategies to drive business growth.
- Contract Expansion: Identify opportunities to expand WFM AP and QA services into new contracts, thereby increasing revenue streams and enhancing market presence.
- Cost-to-Serve Optimization: Develop strategies to optimize cost-to-serve and expand shared services, leading to improved profitability and increased competitiveness.
Qualifications and Requirements:
- Education: A Bachelor's degree is required for this position.
- Experience: The ideal candidate should have 8-12 years of experience in Workforce Management and 5+ years of leadership experience, including team development and talent acquisition.
- Skills: Expertise in forecasting, scheduling, and resource optimization is essential for this role.
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