Workforce Management Lead

6-7 years BPO experience2-3 years Assistant Manager/ Lead Assistant Manager, workforce spaceKnowledgebale of erlang/ occ toolsPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

POSITION TITLE: Workforce Services ManagerWORK SETUP: Return to OfficeOVERALL PURPOSE:The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.RESPONSIBILITIES:• Overall management of the WFM AP and QA cost structure and budget• To support the Command Center leads for sales and RFP responses & responsible for supporting the...

About UsEteam Workforce Private Corporation is a leading provider of workforce solutions, dedicated to delivering exceptional results for our clients. Our team is passionate about finding the best talent for each position, and we are committed to building long-term relationships with our clients and candidates.Our ApproachWe take a personalized approach to...

About JKILCJKILC is a dynamic organization seeking an experienced Strategic Workforce Manager to lead our Workforce Management team. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to optimize workforce capacity.About the RoleThis is a senior leadership position that requires a minimum of 10...

About UsRisewave Consulting Inc. is a leading consulting firm that provides expert solutions in workforce management. We are committed to delivering high-quality services to our clients and fostering a culture of excellence within our organization.Job DescriptionThe Workforce Services Associate Director will play a critical role in driving our workforce...

Company OverviewBirches Group LLC is a global leader in providing innovative workforce management solutions.We are committed to helping our clients succeed through effective and sustainable organizational practices.Job SummaryThe Sr. Research Analyst conducts research and maintains a comprehensive legislative and media database on key developments in...

The Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...

Job OverviewRisewave Consulting Inc. is seeking a seasoned professional to lead our workforce management team as the Workforce Services Associate Director. This role demands a strategic leader with a strong analytical background, capable of delivering actionable insights.About the RoleThe Workforce Services Associate Director will oversee and optimize...

About Neksjob">Neksjob is a leading provider of innovative workforce management solutions. Our mission is to empower businesses to deliver exceptional service experiences through efficient and effective workforce operations.Job Summary">We are seeking an experienced Operations Director - Workforce Services to join our team in Quezon City. This role will be...

Job Description:TASQ Staffing Solutions seeks an experienced Workforce Management Expert to lead our Operations team.The ideal candidate will have a minimum of 5 years of experience in workforce management in a BPO set-up, with expertise in Excel, WFM tools, and Erlang calculations. They will also possess strong scheduling, forecasting, capacity planning,...

PLDT Inc is seeking a Workforce Planning Lead to develop account-specific short- and long-term workforce plans to support Current and Future Modes of Operation. The successful candidate will also be responsible for identifying workforce and talent gaps in the assigned account.ResponsibilitiesDevelops yearly workforce plans of the account in partnership with...

Job OverviewThe Talent Operations Director plays a pivotal role at Neksjob Corporation, overseeing the management of Workforce Management (WFM), Accounts Payable (AP), and Quality Assurance (QA) teams. This leader ensures operational excellence, cost efficiency, and contract fulfillment by providing strategic direction and guidance to their teams.Key...

Workforce Analytics LeaderWe are seeking an experienced Workforce Analytics Leader to join our team at JKILC. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to optimize workforce capacity, leading analytics and business reporting, managing teams to achieve business objectives, and improving...

Location: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and...

Job DescriptionWe are seeking a highly skilled Software Development Lead to join our team at Eteam Workforce Private Corporation. The ideal candidate will have experience in leading software development teams and driving projects from conception to delivery.

**Job Summary:**We are looking for a seasoned Workforce Senior Manager to lead our Workforce Management efforts. As a strategic partner, the successful candidate will develop and implement strategies to drive business growth, optimize operations, and improve customer satisfaction.**Key Responsibilities:**- Manage the Workforce Management budget and cost...

Job SummaryRisewave Consulting, Inc. is seeking a highly experienced Workforce Optimization Lead to oversee and optimize workforce planning, scheduling, and performance across our 24/7 voice and non-voice operations.Main ResponsibilitiesDevelop and implement long-term and short-term workforce strategies to meet business objectives and client SLAs.Conduct...

COMPANY PROFILE: This company is a Business Process Outsourcing, focusing on  IT solutions and services providers in the Philippines and in other country of Southeast Asia. Position: Workforce Services ManagerCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Rotational ScheduleSalary: Php60,000- Php80,000Work Set Up: Work on...

Workforce Management (Associate Manager/Senior Manager/Associate Director)OVERALL PURPOSE:We are seeking a highly experienced and data-driven Workforce Management Lead to oversee and optimize workforce planning, scheduling, and performance across our 24/7 voice and non-voice operations. This role demands a strategic leader with a strong analytical...

We are seeking a highly experienced Workforce & Capacity Management Director to lead our workforce and capacity strategies, ensuring operational excellence and alignment with business objectives. This role is pivotal in driving efficiency, enhancing employee satisfaction, and delivering exceptional service levels across the...