Global Workforce Solutions Leader
7 days ago
Overview of J-K Network Services
We are a leading Business Process Outsourcing (BPO) company specializing in IT solutions and services in the Philippines and Southeast Asia.
Job RoleThe Workforce Services Manager will be responsible for managing our workforce management AP and QA service offerings, identifying opportunities for expansion, and developing strategies to improve cost structures and budgets.
Responsibilities:
- Identify opportunities to expand WFM AP and QA service offerings into new contracts.
- Assist Command Center leads in sales and RFP responses & sales process.
- Develop sales material, quotes, demos, and tours.
- Provide direction to WFM team on cost-to-serve initiatives.
- Drive operational maturity across all WFM AP and QA groups.
Qualifications:
- Bachelor's degree in business, HR, or operations.
- 8-12 years of experience in workforce management operations or HR.
- At least 5 years of experience in leadership.
- Experience in workforce management tools.
- Willingness to work onsite in Quezon City.
Compensation and Benefits
We offer competitive compensation packages and benefits, including government-mandated benefits, sick leave, vacation leave, HMO, and 13th month pay.
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