Technical Support Team Lead

5 days ago


Manila, National Capital Region, Philippines Inspiro Full time
Job Description:

This position is responsible for supervising and providing technical support/assistance for the configuration, installation, and troubleshooting of desktop PCs and related peripherals. The Technical Support Team Lead will interface with client end-users to discuss and understand their requirements as well as explain the actions taken to close the ticket within client satisfaction.

The ideal candidate will be experienced in technical support, Ticketing systems, and typical corporate IT client end-user requirements. Proficient in internet usage, Microsoft Office products, various Operating Systems and other productivity tools. Working knowledge in the implementation or compliance to external Quality and Audit standards such as ISO 9001, ISO 27001, PCIDSS, etc. Familiarizes with all client-specific programs and internal applications and maintains advance technical knowledge on such.

The role requires a strong team player who can effectively communicate ideas clearly and articulately in all presentations and situations. It also involves coordinating closely with other division/department heads to ensure efficient and effective implementation of all administrative and technical services.
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