Team Lead

3 days ago


Manila, National Capital Region, Philippines BOLDR PH, INC. Full time
About Us

BOLDR PH, INC. is a global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.

We employ just over a thousand team members across five countries and are committed to scaling our impact by 2027.

Our Values

We believe that Authenticity, Curious, and Dynamic are key to achieving our purpose.

We expect our team to embody these values and be passionate about helping us grow and achieve our goals.

What We're Looking For

We are seeking a highly motivated and experienced Team Lead - Technical Support who can lead our team in delivering exceptional client experiences.

The ideal candidate will have experience in a similar role, excellent technical, diagnostic, and troubleshooting skills, as well as strong leadership and organizational abilities.

In addition, they will be able to build professional relationships with staff and clients, possess excellent communication, motivational, and interpersonal skills, and be willing to teach new customers about our platform.

Responsibilities

The Team Lead - Technical Support will be responsible for:

  • Leading a team of technical professionals in the delivery of world-class client experiences.
  • Ensuring the smooth functioning of technical operations and monitoring staff progress.
  • Assisting with training and recruitment, setting goals, and ensuring overall client satisfaction.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in computer science, engineering, or a related field.
  • Relevant Management certification may be required.
  • Experience in a similar role would be advantageous.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Strong leadership and organizational abilities.
  • Willingness to build professional relationships with staff and clients.
  • Excellent communication, motivational, and interpersonal skills.


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