IT Support Specialist

5 days ago


Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

Transform your technical expertise into meaningful impact at TECHNOGLOBAL TEAM, INC.. As an IT Support Engineer Level 2, you will play a pivotal role in delivering top-notch technical support to our esteemed MSP partners and their clients.

The ideal candidate for this position is a skilled problem-solver with exceptional communication skills. You will work collaboratively with the team to troubleshoot complex IT issues, ensuring timely resolution of tickets and proactive monitoring of systems to prevent potential problems.

Key Responsibilities:
  • Incident Management: Address issues and service requests related to all technology, including workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, software, and general administration tasks.
  • Monitoring and Management of System Alerts: Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
  • Communication with Customers: Clearly convey technical information to non-technical customers, providing exceptional customer service.
  • Documentation and Knowledge Sharing: Document processes and procedures, sharing knowledge with the team to drive continuous improvement.

Requirements:

  • A minimum of 3 years of experience as an IT Support Engineer or similar technical support role.
  • Familiarity with IT monitoring tools and incident management systems.
  • Strong problem-solving and decision-making skills.
  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations.
  • Able to work on site: MDC, Eastwood Quezon City - Day shift.


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