Technical Support Professional with IT Expertise
3 days ago
About the Company
TECHNO GLOBAL TEAM, INC. is a fast-paced and growth-oriented company dedicated to delivering exceptional technical support to our MSP partners and their clients.
We strive to foster a culture of continuous learning and professional growth, where our employees can refine their technical expertise and gain exposure to cutting-edge technologies.
Your Job Description
You'll be responsible for providing comprehensive technical support to our clients, working independently and collaboratively to troubleshoot complex IT issues, ensuring timely resolution of tickets, and proactively monitoring systems to prevent potential problems.
Your Key Responsibilities
- Incident Management and Ticket Resolutions
- Address issues and service requests that relate to all technology, including workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, software, and general administration tasks.
- Monitoring and Management of System Alerts
- Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
- Communication with Customers
- Documentation and Knowledge Sharing
Requirements
- Proven experience as an IT Support Engineer or similar technical support role for more than 3 years.
- Familiarity with IT monitoring tools and incident management systems.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
- Strong problem-solving and decision-making skills.
- Expertise in Active Directory Administration, Microsoft O365, BrightGauge, ITGlue, AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administration.
- Amenable to work on-site: multiple shift schedules available (Night).
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