
Virtual Operations Lead
1 day ago
This role involves overseeing the launch of new projects, coordinating with tutors and stakeholders, and streamlining communication.
Key Responsibilities:
- The Educational Project Manager plays a critical part in launching new projects by managing tutors, planning program efficacy, and enhancing stakeholder engagement.
- The project manager supports Regional Operations by providing high-quality academic services to students and their families.
- Operates effectively in a virtual environment, adhering to company standards.
- Ensures timely delivery of programs and initiatives for students and school district partners.
- Meets operational excellence standards and provides remote administrative support to Regional Operations.
- Effectively manages class schedules, staff sessions, and tutoring sessions.
- Monitors students' progress and ensures seamless execution of programs and initiatives.
- Conducts conferences with partner directors to review progress and adjust academic plans.
- Builds strong relationships with students and their families, fostering open communication and effective conflict resolution.
Requirements:
- Ability to develop comprehensive SOPs.
- Effective time management, planning, and prioritization.
- Organizational skills and ability to manage multiple responsibilities.
- Professional demeanor and excellent communication skills.
- Ability to prioritize key objectives and adapt to changes in the work environment.
- Proficient in using various communication media, including in-person, phone, and video.
- Ability to build trust and engagement in virtual relationships.
- Works well with others and has a high tolerance for ambiguity.
- Bachelor's Degree required; 2-3 years progressive career growth experience preferred.
- Experience working in a virtual operations and team environment beneficial.
- Bilingual in English and Spanish an asset.
- Proficient in Microsoft Office and Google applications.
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