Senior Virtual Assistant Services Manager

1 day ago

Calamba, Calabarzon, Philippines beBeeRetention Full time ₱380,000 - ₱420,000
Job Title

The Client Retention Lead is responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, shaping the future of our proprietary software through hands-on testing, building lasting partnerships with clients across global markets, and creating pathways for assistant growth and development.

  • Lead engaging video calls with international clients.
  • Guide new clients and assistants through smooth onboarding experiences.
  • Handle support matters with a solutions-first approach.
  • Turn client feedback into actionable improvements.
  • Build strong, lasting client relationships through proactive communication.

As a Client Retention Lead, you'll be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success.

The Impact You'll Make
  • Client Partnership Magic
  • Team Development Mastery
  • Tech & Innovation Leadership
Key Skills and Qualifications
  • Leadership experience in BPO/customer service environment
  • Client-facing account management experience
  • Proven track record in team development and coaching
  • Strong English communication skills (written and verbal)
  • Experience in performance management and metrics tracking
  • Background in virtual team management (preferred)
What We're Looking For
  • Exceptional problem-solving abilities
  • Strong emotional intelligence and empathy
  • Advanced organizational and multitasking skills
  • Ability to thrive in fast-paced environments
  • Excellent documentation and process improvement skills
  • Proactive communication style
  • Adaptability and resilience
  • Tech-savvy with quick platform adoption skills
Benefits
  • Work-from-home setup: Fully remote position with required home office setup
  • Salary range: Php 38,000 - Php 42,000 a month
  • Full training and onboarding support
  • Opportunities for career growth and development
Application Process
  1. Complete pre-qualifying questions
  2. Interview with Recruiting Team
  3. Final interview with Operations Team
  4. Receive job offer
  5. Begin training program

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