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Service Delivery Leader

1 week ago

Manila, National Capital Region, Philippines CYBALINK SOLUTIONS, INC. Full time

Cybalink Solutions, Inc. is a global company providing operational support services to the construction, engineering, and resources sectors.

We require an experienced Client Services & Performance Supervisor to lead client relationships, drive service quality, and manage employee performance and development.

Main Responsibilities:

  • Client Relationship Building: Establish and maintain strong client relationships, ensuring excellent service delivery and alignment with business objectives.
  • Satisfaction Improvement Initiatives: Launch initiatives to boost client satisfaction, addressing concerns and enhancing the service experience.
  • Policies and Compliance Oversight: Enforce adherence to company policies and industry standards, identifying opportunities for process improvements.
  • Employee Development Programs: Work with HR to create coaching and professional development programs aligned with business objectives.
  • Performance Management and Feedback: Oversee performance management processes, delivering structured feedback and promoting a high-performing culture.