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Service Delivery Team Lead

1 week ago

Manila, National Capital Region, Philippines Johnson & Johnson Full time
Qualifications and Skills
  • 6+ years progressive Contact Center / Customer Service experience, preferably with a concentration in the delivery of HR and/or Shared Service processes.
  • Strong management skills; operates as a global leader with understanding and appreciation for regional differences.
  • Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc.

Johnson & Johnson is committed to fostering a diverse and inclusive environment where talented individuals can thrive. We offer competitive compensation and benefits packages to our employees.