Current jobs related to Global Service Delivery Designer - Manila, National Capital Region - Willis Towers Watson

  • Global Service Delivery Director

    3 days ago

    Manila, National Capital Region, Philippines Poutrix Full time

    Poutrix is a leading provider of sustainable design, engineering, and consultancy solutions for natural and built assets.We are a global team of 36,000 people across over 70 countries, dedicated to improving the quality of life. Our power lies in the collaboration of many curious minds working together to solve complex challenges and deliver more impact.This...

  • Service Delivery Manager

    3 days ago

    Manila, National Capital Region, Philippines Nezda Global Full time

    Direct message the job poster from Nezda GlobalFocused on Building Diverse and Inclusive WorkforcesJob Title: Service Delivery ManagerKey Responsibilities:Oversee end-to-end service delivery, ensuring client satisfaction and service quality.Lead and mentor the service delivery team.Manage stakeholder relationships and expectations.Drive continuous...

  • Global Service Manager

    3 days ago

    Manila, National Capital Region, Philippines Nezda Global Full time

    Nezda Global is committed to delivering exceptional service experiences for our clients.About the JobThis is a mid-senior level full-time role responsible for leading the service delivery team, ensuring client satisfaction and service quality.Key ResponsibilitiesDrive continuous improvement and process optimization initiatives, collaborating with...

  • Global Service Delivery Lead

    3 days ago

    Manila, National Capital Region, Philippines Verifone Full time

    About the Role:We are looking for a highly skilled Global Service Delivery Lead to join our IT Operations team. As a key member of our team, you will be responsible for delivering high-quality service and supporting our business goals.Key Accountabilities:Ensures the operation is in accordance with established procedures and practices, that OLA's are...

  • Global Recruitment Professional

    3 days ago

    Manila, National Capital Region, Philippines 3M GLOBAL SERVICE CENTER PHILIPPINES Full time

    Senior Talent Acquisition ProfessionalThis role represents an extraordinary opportunity for a seasoned recruitment expert to make a significant impact at the 3M Global Service Center Philippines. We are looking for someone who can effectively collaborate with various stakeholders to develop and implement comprehensive talent acquisition strategies that drive...

  • IT Delivery Expert

    3 days ago

    Manila, National Capital Region, Philippines Nezda Global Full time

    At Nezda Global, we're focused on building diverse and inclusive workforces.About the JobThis mid-senior level full-time role is responsible for overseeing end-to-end service delivery, ensuring client satisfaction and service quality.Key ResponsibilitiesLead and mentor a team of professionals to drive continuous improvement and process optimization.Manage...

  • Service Delivery Specialist

    6 days ago

    Manila, National Capital Region, Philippines STRATPOINT GLOBAL OUTSOURCING INC. Full time

    About UsStratpoint Global Outsourcing Inc. is a trusted provider of modern technology solutions. Our team of experts delivers high-quality services in Agile Software Development, Quality Assurance, Cloud Consulting and Managed Services, Data Engineering and Analytics, and Artificial Intelligence and Machine Learning.The RoleThis position requires a highly...

  • Global Delivery Lead

    2 days ago

    Manila, National Capital Region, Philippines Wipro Technologies Full time

    Job SummaryWe are seeking an experienced Global Delivery Lead to join our team. In this role, you will be responsible for leading and managing global delivery teams to achieve business objectives. You will work closely with cross-functional teams to develop and implement strategies to drive revenue growth, enhance process efficiency, and ensure superior...

  • IT Service Delivery Director

    3 days ago

    Manila, National Capital Region, Philippines Blaseek Full time

    Company OverviewBlaseek is a cutting-edge organization that aims to revolutionize the IT service delivery landscape.About the RoleWe are seeking an exceptional IT Service Delivery Manager to lead our IT organization and implement ITIL-based processes. This senior manager will be responsible for designing, implementing, and optimizing ITIL-based processes,...

  • IT Service Delivery Manager

    3 days ago

    Manila, National Capital Region, Philippines Blaseek Full time

    We are looking for an experienced IT Service Delivery Manager to lead and implement ITIL-based processes across the IT organization. This role requires end-to-end ITIL implementation experience and a strategic mindset to optimize IT service delivery, governance, and continuous improvement. The ideal candidate should have a second-level ITIL certification...

  • HR Service Delivery Associate

    3 days ago

    Manila, National Capital Region, Philippines BIPO Service Philippines Inc. Full time

    The HR Service Delivery Associate - PAYROLL position involves managing small to large HR projects.This position requires significant attention to detail and the ability to manage multiple tasks with geographicallyseparated teams.Responsibilities:Assist and perform end-to-end global mobility activities and lead projects in compliance with established...

  • Global Education Manager

    3 hours ago

    Manila, National Capital Region, Philippines VESTAS SHARED SERVICE AS Full time

    Vestas Shared Service A/S is looking for a talented Global Education Manager to join our team.The successful candidate will oversee the design, development, and implementation of global education initiatives that support leadership development and talent growth.Key Responsibilities:Collaborate with Global Learning & Development and People & Culture teams to...

  • Delivery Excellence Director

    3 days ago

    Manila, National Capital Region, Philippines Nezda Global Full time

    We're seeking a seasoned professional to join our team as a Delivery Excellence Director at Nezda Global.About the RoleThis is a mid-senior level full-time position responsible for leading service delivery excellence initiatives, ensuring client satisfaction and service quality.ResponsibilitiesDevelop and implement strategies to drive continuous improvement...

  • Global Service Transformation Lead

    6 days ago

    Manila, National Capital Region, Philippines Arcadis Consulting Middle East Limited Full time

    Arcadis Consulting Middle East Limited is a leading company that delivers sustainable design, engineering, and consultancy solutions for natural and built assets.We are seeking a highly skilled and experienced professional to join our team as a Global Service Transformation Lead.The role will involve driving excellence in GEC service delivery within the...

  • Service Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines Sutherland Global Full time

    Company Description:At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Service Delivery Manager who will establish and create strategies that will enhance processes and boost...

  • Director of Global Services

    3 days ago

    Manila, National Capital Region, Philippines Poutrix Full time

    This role involves leading the development of strategies for selecting, storing, maintaining, and reusing data in our service delivery.The successful candidate will showcase best practices of extracting value by reusing data and/or using the value from available data.They will actively participate in relevant global communities regarding data and drive...

  • Billing Administrator

    3 days ago

    Manila, National Capital Region, Philippines Fujitsu Philippines Global Delivery Center Full time

    Fujitsu is the #1 IT Service Company in Japan and is ranked 7th globally. It has 80 years of rich history.Fujitsu's Global Delivery Center in the Philippines is known as WeServ Systems International Inc. We are a subsidiary of Fujitsu Phils, Inc -- one of the country's leading ICT companies. WeServ was established in 1993 and has been operating in the...

  • IT Service Delivery Coordinator

    3 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Job SummaryWe are seeking an IT Service Delivery Coordinator to join our team at Private Advertiser. In this role, you will be responsible for coordinating the delivery of IT services, including deploying software to users, resolving tier 1 and tier 2 escalations, and mentoring junior technicians.Key responsibilities include working with the Software...

  • Finance & Accounting Associate

    1 week ago

    Manila, National Capital Region, Philippines Fujitsu Philippines Global Delivery Center Full time

    Fujitsu is the #1 IT Service Company in Japan and is ranked 7th globally. It has 80 years of rich history.Fujitsu's Global Delivery Center in the Philippines is known as WeServ Systems International Inc. We are a subsidiary of Fujitsu Phils, Inc -- one of the country's leading ICT companies. WeServ was established in 1993 and has been operating in the...

  • Service Delivery Expert

    2 days ago

    Manila, National Capital Region, Philippines Mondelēz International Full time

    **Job Description**We are seeking a highly skilled Service Delivery Expert to join our Global Business Services team in East Hanover, New Jersey. The successful candidate will be responsible for ensuring impeccable service operations, driving standardization and simplification of processes, and providing input for training materials.Key...

Global Service Delivery Designer

2 weeks ago

Manila, National Capital Region, Philippines Willis Towers Watson Full time
Job Description

We are seeking a talented Global Service Delivery Designer to join our team. The ideal candidate will have experience in designing and delivering high-quality services, with a strong understanding of IT service management (ITSM) processes.

About the Role
The Global Service Delivery Designer will be responsible for designing and delivering ITSM services that meet the needs of our customers. This includes gathering and organizing data, running process modelling and development activities, and documenting process flows. Additionally, the successful candidate will support the development and execution of test scenarios to validate process functionality before implementation.

Key Responsibilities
  • Design and deliver ITSM services that meet the needs of our customers.
  • Gather and organize data from functional owners and various sources to identify improvement opportunities.
  • Run process modelling and development activities, and document process flows, guides, procedures, work instructions, and other communication materials.
  • Support the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production.
  • Reporting and analysis of process metrics and performance.
  • Work with leaders and various stakeholders to ensure that process metrics and KPIs are reflective of performance and quality.
  • Coordinate and perform ongoing quality checks and internal audits to ensure compliance with agreed and aligned processes.
  • Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives.
  • Create and develop training plans and materials; and conduct and facilitate ITSM process training and process awareness campaigns.