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IT Service Delivery Professional

7 days ago

Manila, National Capital Region, Philippines OpenText (Philippines), Inc. Full time

We are a global leader in information management, driven by innovation, creativity, and collaboration. Our team consists of highly skilled professionals who partner with top companies worldwide to deliver cutting-edge solutions. As a member of our team, you will have the opportunity to tackle complex issues and contribute to projects shaping the future of digital transformation.

The FDDG Technical Analyst role is part of our dynamic team that provides world-class technical customer support to various enterprise customers across different business units. The successful candidate will focus on supporting the FDDG suite of products within complex customer environments, ensuring customer satisfaction through exceptional technical support.

Key responsibilities include representing OpenText as the first point of contact for all technical inquiries regarding FDDG products and their integration into external environments. You will collaborate on cross-team and cross-product technical issues, maintain accurate records of customer interactions, and meet established service delivery guidelines.

To succeed in this role, you must have experience working with Fax Servers, Email Servers, Outlook, Exchange Servers, and networking. A working knowledge of Active Directory and MS Exchange or Lotus Notes is preferred. Previous experience working with telephony and networking technologies such as FOIP and VOIP is beneficial.

This is an Intermediate-level position open to candidates with 3+ years of IT working experience. If you are a motivated individual looking to grow your career in a challenging and rewarding environment, apply today