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Service Leader

4 weeks ago

Manila, National Capital Region, Philippines Shangri-La Group Full time
Career Opportunities: Service Leader - Food & Beverage (Summer Palace) (171576)

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven kilometers from the Makati Central Business District and 13 kilometers from the international airport.

We are hiring for a Service Leader - Food and Beverage (Summer Palace).

As a Service Leader - Food and Beverage (Summer Palace), we rely on you to:

  • Maximize profits, maintain food/beverage/service quality and ensure customer satisfaction.
  • Ensure guest service levels according to food and beverage brand standards.
  • Assist the manager in order to ensure the proper functioning of all phases of F&B service in areas under manager's control.
  • Interact and engage with restaurant guests and maintain high quality service standards.
  • Motivate team members and maintain a high level of team spirit.
  • Handle guest complaints effectively and professionally.
  • Consistently look for ways to increase satisfaction levels from a Colleague, Guest, and Owner perspective.
  • Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation, etc.
  • Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We are looking for someone who:

  • Has a passion for Food & Beverage.
  • Loves interacting with guests.
  • Believes in teamwork.
  • Communicates fluently in English (as well as the local language).
  • Preferably has experience working in either a luxury restaurant or a 5* hotel background.
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