Service Leader

4 days ago


Manila, National Capital Region, Philippines Shangri-La Group Full time
Career Opportunities: Service Leader - Food & Beverage (Summer Palace) (171576)

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven kilometers from the Makati Central Business District and 13 kilometers from the international airport.

We are hiring for a Service Leader - Food and Beverage (Summer Palace).

As a Service Leader - Food and Beverage (Summer Palace), we rely on you to:

  • Maximize profits, maintain food/beverage/service quality and ensure customer satisfaction.
  • Ensure guest service levels according to food and beverage brand standards.
  • Assist the manager in order to ensure the proper functioning of all phases of F&B service in areas under manager's control.
  • Interact and engage with restaurant guests and maintain high quality service standards.
  • Motivate team members and maintain a high level of team spirit.
  • Handle guest complaints effectively and professionally.
  • Consistently look for ways to increase satisfaction levels from a Colleague, Guest, and Owner perspective.
  • Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation, etc.
  • Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We are looking for someone who:

  • Has a passion for Food & Beverage.
  • Loves interacting with guests.
  • Believes in teamwork.
  • Communicates fluently in English (as well as the local language).
  • Preferably has experience working in either a luxury restaurant or a 5* hotel background.
#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Topsource Labor Service Cooperative Full time

    About the RoleThe Topsource Labor Service Cooperative is seeking a highly skilled Topsource Labor Service Cooperative Leader to lead our financial operations. In this role, you will be responsible for developing and implementing effective financial processes to ensure accurate and timely financial reporting.ResponsibilitiesDevelop and implement financial...


  • Manila, National Capital Region, Philippines Neksjob Full time

    Job OverviewWe are seeking a dynamic and experienced leader to oversee the post-sale technical and non-technical support functions within our Customer Service division. This role is ideal for candidates with a strong background in Insurance, Banking, or Financial Services and a passion for delivering exceptional customer experiences.


  • Manila, National Capital Region, Philippines Energy Development Corporation Full time

    About the RoleWe are seeking an experienced Reservoir Services Leader to join our team at Energy Development Corporation. This role will involve leading the implementation of well logging and intervention activities.The ideal candidate will have effective communication skills and the ability to develop and coordinate assigned Reservoir Services...


  • Manila, National Capital Region, Philippines Maersk Global Service Centres Philippines Limited Full time

    The Maersk Global Service Centres Philippines Limited is seeking a highly skilled and experienced Cyber Security Leader to join its team. This individual will play a crucial role in leading the Cyber, Detect & Respond function as part of the company's Global Cyber Defence Centre.The successful candidate will be responsible for delivering operational security...


  • Manila, National Capital Region, Philippines Shangri-La Group Full time

    A Leadership Position in Food and BeverageAs part of the esteemed Shangri-La Group, we are hiring for a Service Leader - Food and Beverage (Summer Palace).The successful candidate will be responsible for:Maintaining exceptional guest service levels and promoting positive dining experiences.Fostering a high-performing team by motivating colleagues and...

  • Service Leader

    6 days ago


    Manila, National Capital Region, Philippines Shangri-La Group Full time

    Shangri-La, Manila's commitment to excellence extends to its dining options. The five-star deluxe city-resort convention hotel in Ortigas Center is the perfect venue for guests seeking an upscale food and beverage experience.Our ideal candidate:We are looking for a dedicated Service Leader - Food and Beverage (Lobby Lounge) who can elevate our guests'...


  • Manila, National Capital Region, Philippines Remitly Full time

    We are seeking a highly motivated and experienced Customer Service Team Leader to join our Customer Success team. As a key member of our team, you will be responsible for leading a team of customer service representatives and driving business growth through excellent customer experiences.About the RoleIn this role, you will be accountable for delivering...


  • Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

    About the Role:The Service Delivery Excellence Leader will be responsible for driving excellence in service delivery, ensuring high-quality outcomes, and fostering a culture of continuous improvement within the team.Deliver 'Next-Gen' Shared Services Quality Organization by consistently raising the bar on service-delivery standards and enabling low-risk and...


  • Manila, National Capital Region, Philippines Avature Full time

    As a Financial Services Leader - SAP Implementation, you will play a critical role in helping our clients navigate the complex world of SAP finance and drive business transformation. This role requires a strong understanding of SAP finance and business transformation, as well as excellent leadership skills and experience leading teams.BenefitsWe offer a...


  • Manila, National Capital Region, Philippines DME Service Solutions Full time

    Job Overview:DME Service Solutions is a global leader in call center business process outsourcing service solutions. Our mission is to develop our clients' brand value through positive customer experiences.In this role, you will be the face of our company, interacting with customers in a call center environment. You will work closely with management to...


  • Manila, National Capital Region, Philippines DME Service Solutions Full time

    About Us:DME Service Solutions was founded in 2021 with a passion for business growth and understanding customer needs. We strive to be the industry leader in global call center business process outsourcing service solutions.We are seeking a skilled Customer Retention Specialist to join our team. As a Customer Retention Specialist, you will be responsible...


  • Manila, National Capital Region, Philippines DME Service Solutions Full time

    About the RoleWe are seeking a highly skilled Business Intelligence Senior Manager to join our team at DME Service Solutions. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to design and implement BI delivery models.As the Business Intelligence lead, you will oversee the development and...


  • Manila, National Capital Region, Philippines ACOM CONSUMER FINANCE CORPORATION Full time

    Are you ready to make a difference and #ACOMplishYourDreams?ACOM Consumer Finance Corporation seeks individuals who strive for excellence and customer satisfaction to join our growing team. As part of Japan's leading financial institution, we empower individuals to achieve their financial goals.As a Customer Service Team Leader at ACOM, you will play a...

  • Executive Leader

    5 days ago


    Manila, National Capital Region, Philippines TSA Group Full time

    TSA Group is a purpose-driven business that revolutionizes the way customers connect and communicate with brands.We're a leader in helping companies acquire, retain and grow their consumer customer bases through eight call centres in Australia and internationally.The Operations Manager will be responsible for leading a team of Team Leaders to deliver...


  • Manila, National Capital Region, Philippines Infinity Outsourcing Services Full time

    Company OverviewInfinity Outsourcing Services is a renowned Beverage Company that specializes in providing high-quality beverages to its customers.Job DescriptionWe are seeking a skilled Retail Operations Leader who will oversee the day-to-day operations of our store, ensuring exceptional customer service and sales growth. Key ResponsibilitiesManage and...


  • Manila, National Capital Region, Philippines Legend of Ice Recruitment & Services Inc. Full time

    Legend of Ice Recruitment & Services Inc. is seeking an HR Generalist Leader to provide strategic HR guidance and support to our team. The successful candidate will have a broad range of HR experience, with expertise in areas such as recruitment, talent management, employee relations, and benefits administration.The HR Generalist Leader will be responsible...


  • Manila, National Capital Region, Philippines The Next Education Consultancy - Kathmandu Full time

    Senior Operations LeaderThe Next Education & Migration Services is a forward-thinking organization that provides education and migration services to students and professionals worldwide. With a strong presence in multiple locations, we are committed to delivering exceptional results.We are seeking a Senior Operations Leader who can lead our daily operations,...


  • Manila, National Capital Region, Philippines DME Service Solutions Full time

    Job OverviewDME Service Solutions is a global call center business process outsourcing service solutions company. We strive to be the industry leader in delivering exceptional customer experiences for our clients.As an Operations Team Lead, you will play a key role in managing a team of customer service representatives and ensuring they meet company...


  • Manila, National Capital Region, Philippines Antares Services Full time

    Team Operations LeaderWe are seeking a highly motivated and experienced Team Operations Leader to join our team at Antares Services. As a Subject Matter Expert, you will be responsible for leading the team and ensuring seamless customer service experience.You will work closely with the team manager and other stakeholders to identify areas for improvement and...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    We are looking for a Client Support Leader to join our After Hours shift team at Satellite Office. As a Client Support Leader, you will be responsible for ensuring that all client needs are met efficiently and effectively.The ideal candidate will have excellent customer service skills, strong communication abilities, and the ability to work well under...