Senior Service Excellence Specialist

19 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱800,000 - ₱1,210,000
Customer Experience Champion

The Customer Experience Champion plays a pivotal role in delivering outstanding service to clients, ensuring every interaction is handled with care, professionalism, and a commitment to excellence.

Key Responsibilities:
  • Manage customer interactions via email and chat in a personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute ideas on an ongoing basis to enhance customer service efficiency and effectiveness.
Requirements:
  • Bachelor's degree required; post-secondary education preferred but not necessary.
  • Minimum 3 years' experience in customer-facing roles or similar positions.
  • Experience or knowledge of the e-commerce and/or retail space is highly desirable.
  • Ability to work effectively within a team environment.
  • Fluent written English skills.
  • Ability to work under tight timelines.
  • Proven track record of meeting or exceeding key performance indicators.
About the Role:

This position demands a proactive mindset, strong communication skills, and a passion for crafting seamless customer experiences across all touchpoints. The ideal candidate will be comfortable navigating dynamic work environments with competing priorities, possess strong time management skills to meet deadlines, and demonstrate alignment with core values such as Customer Obsession, Accountability, Adaptability, and Collaboration.

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