Senior Support Specialist

1 day ago


Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱45,000 - ₱50,000
Senior Support Specialist

We are seeking a highly skilled Senior Support Specialist to join our team. As a Senior Support Specialist, you will be responsible for delivering exceptional customer service and technical support to our clients.

  • Key Responsibilities:
  • Provide timely and effective support to clients across various communication channels.

  • Troubleshoot and resolve complex technical issues in a prompt and professional manner.

  • Collaborate with internal teams to ensure seamless support delivery.

  • Develop and maintain knowledge of our proprietary software and systems.

  • Stay up-to-date with industry trends and best practices in customer support.

Requirements
  • Experience: 5+ years of relevant support experience, preferably in a SaaS company.

  • Education: Bachelor's degree in Communications, Marketing, or a related field preferred.

  • Language Proficiency: Strong verbal and written English communication skills.

  • Technical Skills: Proficient in both Microsoft and Google applications.

What We Offer
  • Full-time employment opportunity.

  • A competitive salary package.

  • A permanent work-from-home setup.

  • Company equipment provided.

  • HMO coverage.

  • PTO credits and service incentive leaves.

  • Major company live events.

  • Monthly employee appreciation virtual events.

  • Company-provided career skills training courses.



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