Service Excellence Leader

18 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeQuality Full time $80,000 - $110,000
About the Role

This position is responsible for overseeing the quality of services provided by our team.

  • Lead a team to ensure efficient execution of quality audits, reports, and corrective actions.
  • Foster a high-performance culture within the team that values accountability, accuracy, and proactive problem-solving.
Key Responsibilities
  • Allocate workloads, set targets, and monitor team KPIs to meet company goals for reduced churn and improved performance.
  • Oversee the design and execution of performance evaluations, audits, and quality checks for team members.
  • Identify patterns of recurring issues and develop strategies to address them before they escalate into client dissatisfaction.
  • Implement a clear feedback loop between teams to ensure insights are acted upon.
  • Collaborate with training to design interventions and learning programs based on quality findings.
Requirements
  • Bachelor's degree in Business Administration, Human Resource Management, Organisational Development, Education, or a related field.
  • Solid work experience as a Quality Manager or Training & Quality professional in a BPO, managed services, or tech/startup environment.
  • Proven success in reducing churn or improving client retention through quality-focused initiatives.
  • Strong background in QA processes, coaching, and corrective action planning.
  • Experience in training design and program implementation (preferred).
Benefits
  • Bonuses up to $300 depending on performance.
  • Annual salary appraisal.

  • Service Excellence Ambassador

    13 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $500,000 - $1,000,000

    Customer Service RepresentativeWe are seeking a highly motivated and professional individual to join our contact center team as a customer service representative. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing excellent customer service.Key Responsibilities:Selling and Customer Support...

  • Service Excellence Manager

    12 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $65,000 - $98,000

    Job Title: Service Excellence ManagerAbout UsWe strive to empower individuals to unleash their creativity and bring unique ideas to life. Our customized product production delivers top-quality results, ensuring a seamless experience via exceptional teams and integrated systems.As a global organization with team members worldwide, we have adopted a remote...

  • Operational Excellence Leader

    15 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeOperations Full time ₱7,500,000 - ₱9,000,000

    Job Title: Senior Operations ManagerOur company operates in the industrial and environmental services sector, supporting businesses in manufacturing, distribution, and logistics.We are seeking an experienced Senior Operations Manager to lead and scale our remote operations team. This senior leadership role requires someone with strong finance and bookkeeping...

  • Service Excellence Specialist

    4 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeecustomer Full time ₱200,000 - ₱400,000

    Customer Service Expert WantedWe are looking for a skilled Customer Service Representative to provide exceptional support to clients through various communication channels.This role involves resolving customer complaints and issues efficiently, collaborating with colleagues to achieve team goals, and staying up-to-date with company policies and procedures.

  • Excellent Customer Service Role

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱15,000 - ₱25,000

    Customer Service RepresentativeJob DescriptionThis role focuses on providing quality customer service and handling payments at a retail store. The candidate will be responsible for operating registers, scanners, scales, and credit card/debit card terminals.Required Skills and QualificationsCandidate must possess a bachelor's degree in Business or any 4-year...

  • Customer Service Operations Manager

    12 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeLeadership Full time ₱3,000,000 - ₱4,500,000

    Job SummaryWe are seeking a skilled leader to manage our customer service operations in a virtual environment.The ideal candidate will have experience managing within a contact center or call center operations management environment and possess strong leadership and management skills.Key ResponsibilitiesLead a team of front-line supervisors and staff across...

  • Strategic HR Leader

    18 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeHumanResources Full time $60,000 - $85,000

    Job SummaryWe are seeking a strategic HR leader to join our Human Resources team. This role serves as a trusted advisor to business leaders, offering guidance and driving initiatives that align with business objectives.This is an excellent opportunity for experienced HR professionals who want to make a meaningful impact on the organization and its...

  • Senior Service Excellence Specialist

    11 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱800,000 - ₱1,210,000

    Customer Experience ChampionThe Customer Experience Champion plays a pivotal role in delivering outstanding service to clients, ensuring every interaction is handled with care, professionalism, and a commitment to excellence.Key Responsibilities:Manage customer interactions via email and chat in a personalized and professional manner.Take ownership of...

  • AI Safety Services Marketing Leader

    18 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeMarketing Full time $120,000 - $150,000

    About the RoleOur team is seeking a talented Marketing Manager to join our growing organization. As a Marketing Manager, you will play a critical role in driving pipeline growth and cementing our position as a trusted leader in AI safety.Your primary responsibility will be to plan and execute campaigns, events, and content that move prospects from curiosity...

  • Digital Marketing Leader

    18 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeDigitalMarketing Full time $80,000 - $150,000

    Job Title: Digital Marketing Leader We are seeking a highly skilled and experienced Digital Marketing Leader to lead our team of specialists. The ideal candidate will have a proven track record of managing and leading large teams, as well as extensive experience with paid ads campaigns across various platforms. Key Responsibilities: Team Leadership &...