Customer Service Representative

13 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time $36,000 - $42,000
Customer Service Representative Job Overview

This role involves managing inbound and outbound calls with customers and potential leads, providing exceptional support through various communication channels, and utilizing key tools to ensure seamless operations.

We are looking for a highly skilled customer service representative to join our team. The successful candidate will be responsible for managing incoming and outgoing calls, providing top-notch support to customers and potential leads, and utilizing key tools to ensure smooth operations.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work independently in a fast-paced environment. They will also be proficient in using Microsoft Office and CRM systems, and have general computer proficiency.

In addition to strong communication skills, the ideal candidate will possess strong time-management skills, organizational efficiency, and the ability to work independently. They will also be self-motivated, outgoing, resourceful, and coachable.

Key Responsibilities:
  • Manage inbound and outbound calls with customers and potential leads
  • Provide exceptional customer support through various communication channels
  • Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (communication hub), and MyContact Center (phone system) to ensure seamless operations
  • Work closely with team members to follow up on leads and ensure client satisfaction
  • Identify upselling opportunities by recommending relevant services that meet customer needs
  • Perform accurate data entry to ensure customer records are always up-to-date in our system
  • Leave detailed notes in client files for every interaction
Required Skills and Qualifications:
  • English fluency is required
  • Strong English communication skills, including the ability to understand a variety of accents
  • Experience with Microsoft Office and CRM systems (Active Campaign preferred)
  • General computer proficiency is required
  • Familiarity with customer service platforms and communication tools (Front, MyContact Center)
  • Self-motivated, outgoing, resourceful, and coachable
  • Strong time-management skills and organizational efficiency
  • Ability to work independently with a fast, reliable internet connection (minimum 70 Mbps, 200 Mbps above is preferred)
Additional Requirements:
  • Must pass a typing test to assess written communication speed and accuracy
  • Submit a cover letter as part of the screening process
  • Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet)

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