Technical Team Lead for Global Support

16 hours ago

Bacoor, Calabarzon, Philippines beBeeLeadership Full time $100,000 - $120,000

As a Technical Team Lead, you will oversee a team of technical support specialists providing top-notch assistance to our global user base.

Job Description:

We are seeking a highly skilled and experienced technical leader to join our support team. The successful candidate will be responsible for managing a team of technical support representatives, ensuring they have the necessary tools and resources to deliver exceptional customer service.

The ideal candidate will have a strong background in technical support, excellent leadership skills, and the ability to motivate and guide their team members to achieve their full potential.

Key Responsibilities:
  • Manage and lead a team of technical support specialists
  • Develop and implement strategies to improve team performance and customer satisfaction
  • Collaborate with internal teams to identify and resolve complex technical issues
  • Provide coaching and guidance to team members to enhance their skills and knowledge
  • Maintain accurate records and reports on team performance and customer interactions
Requirements:
  • Minimum 2 years of experience in technical support or leadership role
  • Strong understanding of Windows and Mac OS operating systems
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Experience in coaching and mentoring team members
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Flexible working hours and remote work options
  • Access to cutting-edge technology and training resources
About Us:

We are a leading provider of education technology solutions, committed to delivering high-quality products and services to our customers. Our mission is to empower educators and learners to succeed in an ever-changing world.

We value innovation, collaboration, and customer satisfaction above all else. If you share our vision and passion for education, we encourage you to apply for this exciting opportunity.

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