Customer Service Coordinator

3 weeks ago


Naga, Bicol, Philippines VILLA ROSITA HOTEL Full time
Job Summary:
Villa Rosita Hotel is seeking a highly skilled and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining a high level of accuracy in all aspects of your work.

About the Role:
This role involves welcoming and greeting guests in a friendly and professional manner, responding to general inquiries via phone and email, and promptly relaying information to relevant personnel. You will also be responsible for registering and accommodating guests, preparing and updating documents, reports, and presentations as needed, and addressing customer concerns and complaints in a timely and professional manner.

Responsibilities:
- Welcome and greet visitors in a friendly and professional manner
- Respond to general inquiries via phone and email, and promptly relay information to relevant personnel
- Register and accommodate guests, and assist with room check-in and check-out
- Prepare and update documents, reports, and presentations as needed
- Address customer concerns and complaints in a timely and professional manner
- Collaborate with various departments to ensure smooth operations and effective communication

Requirements:
- Excellent communication and interpersonal skills
- Ability to work accurately and efficiently in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Familiarity with hotel operations and procedures

What We Offer:
- Competitive salary: $45,000 per annum (estimated)
- Opportunity to work in a dynamic and growing hotel industry
- Ongoing training and development opportunities

How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application, including your resume and a cover letter, to our online portal.
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