Villa Rosita Hotel Guest Services Representative
1 month ago
Guest Services Representative
We are seeking a skilled Guest Services Representative to join our team at Villa Rosita Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities:
- Welcome and greet visitors in a friendly and professional manner.
- Respond to general inquiries via phone and promptly relay to the appropriate personnel.
- Register and accommodate guests, and assist with room check-in and check-out.
- Prepare and update documents, reports, and presentations as needed.
- Address customer concerns, complaints, and requests in a professional and timely manner.
- Ensure a high level of customer satisfaction by going above and beyond to assist guests.
- Collaborate with various departments to ensure smooth operations and effective communication.
- Perform proper credit and cash handling policies and procedures.
- Read endorsement logbook, daily bulletin board, and attached signature or initials for reading confirmation.
- Perform other tasks as assigned.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Knowledge of hotel operations and customer service principles.
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