Villa Rosita Hotel Guest Services Representative

1 month ago


Naga, Bicol, Philippines VILLA ROSITA HOTEL Full time

Guest Services Representative


We are seeking a skilled Guest Services Representative to join our team at Villa Rosita Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.


Key Responsibilities:



  • Welcome and greet visitors in a friendly and professional manner.
  • Respond to general inquiries via phone and promptly relay to the appropriate personnel.
  • Register and accommodate guests, and assist with room check-in and check-out.
  • Prepare and update documents, reports, and presentations as needed.
  • Address customer concerns, complaints, and requests in a professional and timely manner.
  • Ensure a high level of customer satisfaction by going above and beyond to assist guests.
  • Collaborate with various departments to ensure smooth operations and effective communication.
  • Perform proper credit and cash handling policies and procedures.
  • Read endorsement logbook, daily bulletin board, and attached signature or initials for reading confirmation.
  • Perform other tasks as assigned.

Requirements:



  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of hotel operations and customer service principles.


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