Technical Support Specialist

1 week ago


Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time
About TASQ Staffing Solutions

We are a leading staffing solutions provider offering a wide range of services to meet the unique needs of our clients. Our mission is to deliver exceptional talent and support to drive business success.

Job Summary

This role offers an exciting opportunity to join our team as a Technical Support Specialist, providing top-notch IT infrastructure support to our clients. You will be responsible for resolving technical issues, troubleshooting network and hardware problems, and collaborating with internal teams to ensure seamless project delivery.

Key Responsibilities
  • Provide expert technical support via email, phone, and portal to ensure timely issue resolution and client satisfaction.
  • Manage multiple priorities and meet service level agreements, ensuring that all tasks are completed efficiently and effectively.
  • Troubleshoot and resolve complex application, network, and hardware issues to minimize downtime and maximize system availability.
  • Collaborate with internal teams on work processes and project deliverables to ensure alignment and successful outcomes.
  • Track client issues, provide timely updates, and manage client expectations to maintain strong relationships and reputation.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science, MIS, or related field to demonstrate your technical expertise.
  • Experience in tech support, troubleshooting, and IT systems to bring real-world knowledge and skills.
  • Strong communication, client service, and problem-solving skills to interact with clients, colleagues, and stakeholders effectively.
  • Knowledge of web technologies (HTML, CSS, XML) and JIRA to stay ahead of industry trends and advancements.
  • The ability to work shifts, including weekends and holidays, to accommodate client needs and deadlines.
Compensation

We offer a competitive salary of $55,000 per annum, reflecting the value we place on your skills and experience. This figure may vary based on location and individual qualifications.



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