Technical Support Specialist for Financial Sector

1 day ago


Manila, National Capital Region, Philippines Nityo Infotech Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Nityo Infotech. As a Technical Support Specialist, you will be responsible for providing timely and accurate customer support to Vietnamese-speaking users via email, chat, and other communication channels.

Key Responsibilities:
  • Provide technical assistance to customers with account management, platform navigation, and other technical queries.
  • Troubleshoot and resolve complex user issues by collaborating with the technical and product teams.
  • Document user interactions and maintain detailed records of issues and solutions.
  • Contribute to improving support processes by providing feedback on common issues and customer concerns.

In this role, you will have the opportunity to work independently, utilizing your strong problem-solving abilities and customer-centric approach to deliver exceptional results. If you possess excellent written and verbal communication skills, a basic understanding of financial markets, and proficiency in using support tools and CRM systems, we encourage you to apply.

The ideal candidate will have 1-2 years of experience in a customer support role, preferably in the financial or tech sectors. A salary of $35,000 - $45,000 per annum is estimated for this position, taking into account the location and job requirements. This is an exciting opportunity to contribute to the growth and success of Nityo Infotech, a reputable company that values its employees and provides a dynamic work environment.


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