Technical Support Specialist

3 days ago


Manila, National Capital Region, Philippines Three Peaks International Pty Ltd Full time

**Job Title:** Technical Support Specialist

About Three Peaks International Pty Ltd

We are a Sydney-based staffing solutions partner providing local and virtual staffing services to Australian businesses. Our team is committed to delivering exceptional customer service and support.

Job Responsibilities:

  • Respond to support tickets via email, providing timely and accurate assistance to customers.
  • Handle inbound support calls, offering effective problem-solving solutions and excellent customer service.
  • Maintain a high level of product knowledge to assist with customer inquiries effectively.
  • Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.
  • Follow up on customer interactions when necessary to ensure resolution and satisfaction.
  • Escalate complex issues to the relevant departments when necessary.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Provide regular reports on customer service issues and product feedback.

Requirements:

  • Minimum of 3 years work experience as a Technical Support Representative.
  • Excellent communication skills, both verbal and written.
  • Ability to troubleshoot and resolve customer issues effectively and efficiently.
  • Strong organisational skills with the ability to multitask and manage time effectively.
  • High level of accuracy and attention to detail.
  • Comfortable working independently in a remote setting.
  • Access to a conducive workspace and necessary equipment for remote work.

What's On Offer:

  • Permanent Work from home setup
  • Performance Appraisal and Increase and Bonus (Merit based)
  • Paid Time off
  • Independent contractor Set up-- Tax Free payment (Disclaimer: you will be paying your own statutory benefits and taxes)

Technical Requirements:

  • Personal and working laptop/Desktop
  • Noise-cancelling headset (for interview and meetings)
  • Back up internet connection (at least 30-50 mbps)


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