IT Support Specialist

3 weeks ago


Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time
Job Title: System Administrator

Description:
We are seeking a highly skilled System Administrator to join our team at Intelligent Technical Solutions (ITS).

The successful candidate will be responsible for providing top-notch technical assistance to our clients, handling a range of tasks from system updates to hands-on troubleshooting.

Key Responsibilities:
- Resolve workstation operating system issues with little or no assistance.
- Troubleshoot printer issues of any kind.
- Address standard business application issues (Office, etc.).
- Handle line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Resolve server issues of any kind.
- Troubleshoot basic and intermediate networking issues.

Qualifications:
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of five years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.

Requirements:
- A home office set up that meets the following:
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

Benefits:
- Paid US Holiday
- Night Shift Bonus
- Paid Time Off (15 Vacation Days per year)
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Health & Wellness Program
- Dental & Vision
- Salary Advancement

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