Technical Support Specialist

2 days ago


Manila, National Capital Region, Philippines Your Go to Recruiter Full time

Your Go to Recruiter is seeking a skilled Technical Support Specialist to join our IT team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our employees, ensuring they have the tools and resources they need to succeed.

Job Summary

This is a full-time position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will have experience working in a help desk environment and be proficient in Windows, macOS, and common office software suites.

Responsibilities
  • Provide technical support to employees via phone, email, or in-person
  • Troubleshoot and resolve technical issues promptly and efficiently
  • Escalate complex issues to higher-level IT staff when necessary
  • Maintain accurate and up-to-date documentation of technical procedures and solutions
  • Assist with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications
  • Create and manage user accounts, passwords, and access rights based on company policies and security protocols
  • Collaborate with the network team to troubleshoot network connectivity issues and assist in maintaining the network infrastructure
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-3 years of experience in a help desk or technical support role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficient in Windows, macOS, and common office software suites
  • Familiarity with common networking concepts and protocols
Compensation and Benefits

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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