Customer Service Representative with Excellent Communication Skills

7 days ago


Quezon City, National Capital Region, Philippines NeksJob Full time

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at NeksJob.

About the Role

As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, and providing information about our organization's products or services.

You will also be expected to handle complaints in a professional and courteous manner, demonstrating excellent customer service skills.

Responsibilities
  • Respond to customer inquiries via phone and resolve issues efficiently
  • Analyze customer complaints and provide solutions in a timely manner
  • Provide product or service information to customers
Requirements
  • Bachelor's degree is not required but relevant experience as a Call Center Representative is essential
  • Minimum of 6-12 months of experience in a similar role is preferred
  • Excellent communication, problem-solving, and multitasking skills are mandatory
  • Ability to work in a fast-paced environment and meet performance targets
What We Offer
  • Competitive salary plus allowances
  • Monthly performance incentives
  • Career development and advancement opportunities

The estimated salary range for this position is $20,000 - $30,000 per annum, depending on location and experience.



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