Personalized Client Experience Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time ₱70,000 - ₱80,000
Concierge Support Specialist Job Summary

As a high-level Concierge Support Specialist, you will play a key role in delivering exceptional client experiences through personalized assistance. You will serve as a trusted advisor, providing empathetic and thoughtful support via email and chat.

This is a remote work opportunity that offers various benefits, including attendance incentives, paid time off, health insurance, and performance evaluations. We are seeking a detail-oriented and organized individual who can effectively manage customer relationships and provide tailored solutions.

  • Manage, communicate, and respond to customers via email and chat.
  • Understand customers' needs and provide them with appropriate personalized solutions.
  • Act as a trusted advisor to clients, providing guidance, best practices, and recommendations to maximize their experience with our services (while collaborating with our research and logistics teams).

Key Responsibilities:

  • Build strong relationships with clients by providing trust, empathy, and professionalism.
  • Provide polite, patient, and trustworthy support to make clients feel at ease.
  • Demonstrate excellent problem-solving skills and the ability to think critically and creatively to resolve issues.
  • Work collaboratively with cross-functional teams to achieve shared goals.

Requirements:

  • Strong verbal and written interpersonal and communication skills.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Polite, empathetic, patient, trustworthy, and passionate about customer care.
  • Independent, detail-oriented, organized, and able to follow instructions precisely.

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