Client Success Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeSecurity Full time ₱900,000 - ₱1,200,000
Job Description

The role of Client Relationship Manager plays a crucial part in our clients' success.

You will be the primary point of contact for assigned clients, ensuring smooth onboarding and fostering strong relationships that drive trust, value, and security.

As a key member of our team, you will contribute to the growth and development of our clients' cybersecurity space while working from home.

Key Responsibilities
  • Onboarding & Handoff
  • Serve as the primary post-sale contact for assigned clients
  • Conduct regular check-ins to review progress, address issues, and share updates
  • Track and report on defined customer health metrics (to be developed with leadership)
  • Own the renewal process for assigned accounts, ensuring timely completion

Collaborate with Sales on expansion opportunities or complex negotiations. Identify and develop customer case studies after successful engagements.

Benefits
  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Permanent WFH arrangement
  • Unlimited upskilling through Emapta Academy courses
  • Free 24/7 access to our office gyms
  • Exclusive Lifestyle perks
  • Unlimited opportunities for employee referral incentives across the organization
  • Total of 20 annual leaves (including 5 credits convertible to cash)
  • Mentorship and exposure to global leaders and teams
  • Diverse and supportive work environment

Join a team that values camaraderie, excellence, and growth. We empower your success with opportunities for personal and professional development in an inclusive environment.

Qualifications
  • 5+ years in customer success, account management, or client-facing role in a B2B environment
  • Strong communication and relationship-building skills
  • Proven ability to manage multiple accounts and priorities
  • Experience driving renewals and customer advocacy programs

Key attributes include proactive problem-solving, collaboration, being value-driven, organized, and detail-oriented.

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