Chat Representative for Content Personalization

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱450,000

As a key member of our team, the Online Chatting Specialist for Content Creators plays a pivotal role in enhancing the online experience of high-profile content creators and their audience.

Job Overview:

The ideal candidate will be responsible for engaging with fans and followers through real-time online chat, fostering a positive and personalized connection. This position requires exceptional communication skills, emotional intelligence, and the ability to build rapport with diverse groups.

Key Responsibilities:
  • Fan Engagement: Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a seamless and enjoyable experience.
  • Sales Strategy: Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural and customer-focused manner.
  • Customer Support: Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Record Management: Maintain detailed records of conversations and transactions in CRM systems.
  • Team Collaboration: Collaborate with team members to optimize chat strategies and share best practices.
Ideal Candidate Profile:
  • Relevant Experience: Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • Communication Skills: Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • Emotional Intelligence: High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Problem-Solving: Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Tech Proficiency: Familiarity with CRM tools and online chat software.

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