Chief Client Experience Officer

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSuccess Full time ₱1,000,000 - ₱1,200,000

The role of Client Services Manager is to deliver exceptional customer experiences and drive business outcomes.

A key aspect of this position is building strong, long-term relationships with clients through regular engagement and proactive support.

This involves serving as the main point of contact for all client communication, meetings, and escalations, and participating in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.

Additionally, you will lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery. This includes providing onboarding for new client staff, ensuring continuity in platform knowledge and usage, and supporting internal client change management and training during organizational events or new initiative rollouts.

You will also encourage and drive regular usage of the platform by promoting relevant features and best practices, and participate in client events and live implementations to support system usage and address real-time questions. Furthermore, you will track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.

This position requires a high level of technical acumen, excellent interpersonal, verbal, and written communication skills, and strong project management and organizational abilities.

Key Qualifications:
  • 3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments.
  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.
  • Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
Benefits:
  • This is an exciting opportunity to contribute to the growth and success of our clients and join a dynamic team.
  • As a Client Services Manager at SupportNinja, you will be responsible for delivering exceptional customer experiences, building strong relationships, and driving business outcomes.
Requirements:
  • Motivated and results-driven professional with a passion for customer success.

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