Helpdesk Analyst
4 days ago
Arch Global Services (Philippines) Inc. offers a comprehensive benefits package and competitive pay. We are committed to helping our associates create what's next by providing access to a variety of programs supporting their professional development and a culture that encourages innovation, collaboration, and professional growth.
Job DescriptionThe Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots, and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies, and procedures.
Required Skills and Qualifications- Microsoft Office (Word, Excel, PowerPoint, Access) - Proficient
- Office 365 - Proficient
- Microsoft Exchange and Outlook - Proficient
- Windows 7/Windows 10 - Proficient
- SharePoint knowledge - Optional
- ServiceNow ticketing system - Optional
- Active Directory - Required
- Virtual Machines - Experienced
- Citrix - Experienced
- Hardware Troubleshooting - Proficient
- Basic Network Troubleshooting - Proficient
- Multifactor Authentication - Optional
- Blackberry Work - Optional
- Cisco Unity - Optional
- WebEx - Optional
- SCCM - Optional
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