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Sales Tool Helpdesk Analyst

4 weeks ago

Taguig, National Capital Region, Philippines Santaisabel Full time
Sales Tool Helpdesk Analyst (Open to Fresh Graduates)Sales Tool Helpdesk Analyst (Open to Fresh Graduates)

National Capital Region (NCR), Taguig City

  • Candidate must possess at least a Bachelor's/College Degree on any course.
  • Fresh Grad / Entry Level specializing in Technical and Helpdesk Support or equivalent.
  • Required skill(s): basic trouble shooting, technical skills.
Responsibilities

Position Description
The main responsibility of the Sales Tool Helpdesk Analyst is to provide support to sellers and Sales team and to correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have, in order to help the seller contact the client and offer them new solutions, as the client is discontinuing old products.

Key Responsibilities

• Process incidents and requests, submitted by the users on our different platforms. This includes both technical issues and "how-to" questions.

• Provide live assistance on our chat support a few hours per week.

• Able to meet or exceed agreed service level targets with the client.

Qualifications:
** Open to Fresh Graduates
** Amenable to 100% back office role
** With basic trouble shooting experience is an advatage
** Basic technical skills will do
** Amenable to onsite training
** Amenable to work in Taguig 

Additional Info
  • Location: Taguig City, National Capital Region (NCR).

Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 74,000 professionals serving clients from hundreds of locations worldwide, CGI has an industry-leading track record of on-time, within budget projects, aligning our teams with clients' business strategies to achieve top-to-bottom line results.

With global delivery capabilities in centers located across five continents, we offer our clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market

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