Systems Analyst

3 days ago


Taguig, National Capital Region, Philippines Asia Select, Inc. (ASI) Full time

Direct message the job poster from Asia Select, Inc. (ASI)

Senior Recruitment Associate at Asia Select, Inc. (ASI)

The Systems Analyst will play a crucial role in ensuring smooth operations and user satisfaction by providing timely and effective support for our global business applications.

Key Responsibilities

You will:

  • Work with tools provided to deliver user support for bespoke business applications.
  • Create and maintain knowledge base articles in the helpdesk tool.
  • Investigate, analyse, and document reported defects.
  • Support the documentation of incident reports during major incidents.
  • Automation and process improvement.
  • Escalate system change requests to the Product Support team for evaluation.
  • Report and data distribution.
  • Use provided scheduler tools to create scheduled tasks for report distribution.
  • Assist with system implementations and training.

QUALIFICATIONS AND REQUIREMENTS

  • Primary focus is Salesforce and Workday, but you may also work with other bespoke applications.
  • SQL querying skills (desirable).
  • Works effectively with others as a team
  • Personal responsibility and accountability

Work Schedule: Monday to Friday, Dayshift/Midshift

Work Setup: Hybrid, 3 Days Onsite, 2 Days WFH

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology, Research, and Business Development
Industries
  • Staffing and Recruiting
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