Helpdesk Professional

4 days ago


Taguig, National Capital Region, Philippines HCLTech Full time
L1 Service Desk Analyst

About the Job:

HCLTech is seeking an experienced Helpdesk Professional to join our team. As an L1 Service Desk Analyst, you will be responsible for providing technical support to end-users, resolving various computer-related issues, and working closely with other teams to ensure seamless service delivery.

Key responsibilities include opening, logging, prioritizing, assigning, and closing tickets in the IT Service Desk, querying users for relevant information, and escalating unresolved tickets according to established procedures.

Requirements:
  • At least 1 year of experience as CSR or TSR or Service Desk – Voice Support is an advantage.
  • Basic knowledge about software and hardware applications.
  • Basic knowledge or familiarity with computer configuration and troubleshooting.

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