Sales Tool Support Specialist

1 week ago


Taguig, National Capital Region, Philippines Carlos Hilado Memorial State University Full time

The role of a Sales Tool Helpdesk Analyst at Carlos Hilado Memorial State University involves providing technical assistance to the sales team and ensuring seamless functionality of their CRM system. This position requires an individual with basic troubleshooting skills and the ability to process incidents and requests submitted by users.

Key Responsibilities:
  • Process user-submitted incidents and requests, addressing both technical issues and 'how-to' questions.
  • Provide live chat support on designated platforms, assisting users with their queries.
  • Achieve service level targets set with clients, demonstrating exceptional problem-solving skills.

This role is ideal for fresh graduates or individuals with experience in technical support, looking to contribute to a dynamic team and develop their skills further.



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