Global Service Delivery Strategist

5 days ago


Pasig, National Capital Region, Philippines Q2 HR Solutions Full time

The Global Network Engineering Director is responsible for driving the strategic direction of our global service delivery model. This involves collaboration with cross-functional teams to design and implement operational frameworks that meet the evolving needs of our enterprise customers.

Key Performance Indicators
  • Customer Satisfaction: Achieve exceptional customer satisfaction rates through efficient service delivery and proactive issue resolution.
  • Operational Efficiency: Continuously monitor and improve operational processes to reduce costs and enhance productivity.
  • Team Performance: Foster a high-performing team by providing coaching, training, and development opportunities.
  • Risk Management: Identify and mitigate potential risks associated with global operations, ensuring business continuity and resilience.
Requirements
  • Education: Bachelor's degree or related field.
  • Experience: At least 10 years of relevant working experience.
  • Background: Strong background in service delivery and service management.
  • International Experience: Must have experience in an international telecom account/company.


  • Pasig, National Capital Region, Philippines Nezda Global Full time

    We are looking for a Service Delivery Expert to join our team at Nezda Global.About the Job:This role involves delivering exceptional service and support to clients across multiple channels.The successful candidate will have a strong track record of handling complex customer issues and resolving them efficiently.A minimum of 1 solid year of experience in...


  • Pasig, National Capital Region, Philippines Avyan Global Full time

    Job OverviewWe at Avyan Global are a collective united by one core belief: the future is meant to be designed. As a Digital Experience Strategist, you will collaborate with multidisciplinary teams to manage high-value engagements, ensuring day-to-day project activities are on track for an assigned set of clients.


  • Pasig, National Capital Region, Philippines Comcast Full time

    About the RoleWe are looking for a talented and experienced Global Service Delivery Director to join our team at Comcast. As a member of our leadership team, you will be responsible for directing the multi-product and enterprise solutions technical teams, ensuring that they have the necessary resources and support to deliver exceptional...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    WHR Global Consulting is seeking a talented Supply Chain Strategist to join our team. As a key member of our logistics operations department, you will play a crucial role in ensuring the smooth execution of supply chain functions.The ideal candidate will have a strong background in computer science or information technology and excellent written and oral...


  • Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time

    About PH Global Jet Express Inc. Call CenterJob OverviewWe are seeking a skilled and motivated individual to join our team as a Customer Service Representative. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.About You:College level or short course/vocational diploma or...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    Job DescriptionAt WHR Global Consulting, we are seeking a highly skilled Global Supply Chain Operations Manager to join our team. As a key member of our organization, you will play a crucial role in driving technology solutions and service delivery to support global supply chain operations.About the RoleManage small to medium-scale projects across IT and...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    Business Analyst Specialist (Global Supply Chain Logistics)Role Overview:Drive technology solutions and service delivery to support global supply chain operations. Manage projects, develop products, and ensure smooth solution implementation.Key Responsibilities:Manage small to medium-scale projects across IT and business teams.Gather and document business...


  • Pasig, National Capital Region, Philippines Equinix, Inc. Full time

    About the RoleWe are looking for a talented Network Service Delivery Engineer to design, implement, and maintain our global network infrastructure.The successful candidate will have experience working with a variety of network technologies, including routers, switches, firewalls, and load balancers, and will be able to troubleshoot complex network issues...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    Process Improvement Specialist Job SummaryThis position is responsible for ensuring the efficient and effective use of processes, applications, and communication within WHR Global Consulting. The role will work closely with functional teams to focus on process improvement activities, including implementing new processes and analyzing current processes to...


  • Pasig, National Capital Region, Philippines Mcdeal marketing Full time

    At Mcdeal marketing, we are seeking a Procurement Strategist to lead our purchasing efforts.Key Responsibilities:Develop and implement strategic procurement plans to meet the company's goalsNegotiate contracts with suppliers to secure favorable termsBuild and maintain strong relationships with vendors to ensure quality and timely delivery of goodsSupervise...


  • Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full time

    About Meralco PowerGen (MGEN)Meralco PowerGen (MGEN) is seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and solutions. The ideal candidate will have strong leadership, communication, and problem-solving skills.Key ResponsibilitiesService Delivery Management: Oversee the delivery of IT services to stakeholders,...


  • Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full time

    Job SummaryMeralco PowerGen (MGEN) is looking for a seasoned IT Service Delivery Manager to lead our IT service delivery team. The successful candidate will be responsible for overseeing the delivery of IT services and solutions, ensuring they align with business objectives. The ideal candidate will have a strong understanding of IT service management...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    Neksjob invites applications from highly motivated and customer-focused Service Delivery Coordinators. As a Service Delivery Coordinator, you will play a key role in ensuring smooth service delivery and maintaining high levels of customer satisfaction.About the Job:Coordinate customer service activities and ensure efficient transaction processingMaintain...


  • Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    We are seeking a seasoned Technology leader to join our team at weSource Management Consultancy Firm as a Chief Technology Strategist. The ideal candidate will have experience in managing Offshore Technology Delivery Practice for a Technology/Big 4/ Captives/IT services firm.About the RoleThe successful candidate will be responsible for leading the strategy...


  • Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    IT Service Delivery LeadWe are looking for an experienced IT Service Delivery Lead to join our team at weSource Management Consultancy Firm. The ideal candidate will have a strong understanding of IT service delivery and be able to lead cross-functional teams to achieve business objectives.About the RoleLead cross-functional teams to deliver IT...


  • Pasig, National Capital Region, Philippines First Focus IT Full time

    As a Service Delivery Lead with First Focus IT, you will play a crucial role in ensuring the effective delivery of our support services to clients. This involves liaising directly with clients for service escalations, managing and reporting on the delivery of our services, and overseeing adherence to support agreements.The ideal candidate will have...


  • Pasig, National Capital Region, Philippines Linda Hausermann & Associates Full time

    Job Title: Service Delivery Manager Category: Business Consulting, Strategy and Digital TransformationMain Job Purpose:The Service Delivery Manager is accountable for planning, delivering, operating, monitoring and maintaining a stable, secure and responsive support to clients for specific types of services. He/she prepares recommendations for service...


  • Pasig, National Capital Region, Philippines Insight Full time

    Job SummaryWe are seeking a seasoned Talent Acquisition Strategist to join our team at Insight.The ideal candidate will have a strong background in sourcing candidates through various tools and techniques, with a proven track record of success in a fast-paced, metric-driven environment.The successful candidate will be responsible for collaborating with...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    Job DescriptionThis position ensures efficient and effective use of processes, applications, and communication to deliver exceptional service within WHR Global Consulting. The role works closely with functional teams to focus on process improvement activities, particularly implementing new processes and analyzing current processes to identify efficiency and...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    JOB DESCRIPTIONJob PurposeThis position ensures efficient, effective and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with the functional teams and will focus on process improvement activity, in particular for implementation of new processes as well as analyzing current...