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Senior IT Service Delivery Lead

1 week ago

Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full time
About this Job
We are seeking an experienced IT Service Delivery Manager to join our team at Meralco PowerGen (MGEN). As a key member of our IT organization, you will be responsible for delivering high-quality IT services and solutions that meet the needs of our business stakeholders. The ideal candidate will have a strong background in IT service management, excellent communication and leadership skills, and the ability to collaborate with cross-functional teams.

Key Accountabilities
* Deliver high-quality IT services and solutions that meet the needs of our business stakeholders.* Oversee the delivery of IT services to stakeholders, ensuring high quality and reliability.* Monitor and manage service level agreements (SLAs) to ensure performance targets are met or exceeded.* Develop and implement service improvement plans to address identified gaps or inefficiencies.* Act as the primary point of contact for service delivery issues, ensuring prompt resolution and stakeholder satisfaction.

Requirements
* Bachelor's degree in Information Technology, Computer Science, or a related field.* Proven experience in IT service delivery or IT management roles, with at least 10 years of relevant experience.* Experience managing IT teams and coordinating across multiple departments or geographies.* Strong knowledge of ITIL, COBIT, or other IT service management frameworks.* Hands-on experience with service management tools such as ServiceNow, Jira, or equivalent.* Excellent problem-solving, analytical, and decision-making skills.* Exceptional communication and interpersonal skills, with the ability to engage technical and non-technical stakeholders.* Strong project management capabilities (PMP, PRINCE2, or similar certifications are a plus).