Customer Service Executive

5 days ago


Pasig, Philippines Manpower Core Group Inc. Full time

Key skillsUS HealthcareSpanish BilingualExcellent CommunicationDesignation/ Role: Customer Service Executive (Spanish)Department: OperationsWork Timing: Night ShiftWork set up: Onsite in Pasig CitySalary: 40K -55K (Depending on the relevant experience)Target start date: ASAPQualifications:• College Undergrad / Senior High Graduate / College Graduate / HighSchool Graduate (Old Curriculum)• Excellent Communication Skills• Excellent Training Delivery Skills• Good Analytical Skills• Good Interpersonal SkillsExperience:• Minimum 6 months to 1 year of US Healthcare experience. Job Responsibilities:• Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.• Patient Scheduling: Patients may call to schedule an appointment to their preferred facilities and time.• Prior authorization: Patients may call to inquire about the status of authorization on file.• Medical records requests: Patients may call to request copies of their medical records.• Follow-up appointments: Patients may call to schedule follow-up appointments.• Rescheduling / Cancellation of Appointments: Patients may call to reschedule or to cancel their appointments• Account Management: Patients may call to update their demographics on file.• Stop Notification: Patients may call for stop notification through text messaging and e-mail.



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