Senior Account Growth Specialist
7 days ago
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
As a Senior Account Growth Specialist, you will play a key role in driving revenue growth through strategic relationship building, upselling, and delivering exceptional customer experiences.
Responsibilities- Establish strong relationships with decision makers/fleet managers/system users and manage all services related to Key Accounts
- Foster good rapport and trust through proactive engagement and regular communication
- Understand client needs and identify new business opportunities for upselling
- Resolve customer enquiries or issues from all channels, ensuring proper follow-up to final resolution within the stipulated time frame
- Collaborate with internal teams to deliver solutions that meet client objectives
- Develop and implement strategies to increase customer satisfaction, loyalty, and retention by exceeding expectations
- Prepare regular reports of progress and forecasts to internal and external stakeholders
- Diploma/bachelor's degree in any field or equivalent industry experience
- Experience in customer service or account management
- Proficient in English language
- Tech-savvy and computer literate
- Excellent communication and interpersonal skills
- Hands-on and positive attitude
- Team player with high energy levels and ability to work independently
- Willingsness to work onsite and perform field work as required
Salary: Approximately $80,000 per annum, based on location and experience.
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