Senior Vendor Management Specialist

1 day ago

Bacoor, Calabarzon, Philippines beBeeVendorManagement Full time $100,000 - $150,000
Senior Vendor Management Specialist

We are seeking an experienced Senior Vendor Management Specialist to oversee third-party vendors within our Consumer domain for our Business Process Outsourcing (BPO) operations.

  • Manage performance and relationships of BPO Vendors.
  • Generate insights and present them to stakeholders.
  • Create and execute strategies to improve vendor performance.
  • Ensure vendors are compliant with regulatory requirements policy-wise and contractually.
  • Foster a Lean Six Sigma mindset to address performance-related problems.
  • Drive continuous improvements and quality performance of partner metrics such as quality, productivity, staffing, training, attrition, and efficiency.
  • Hold vendors accountable to executing operational excellence & contractual standards.
  • Collaborate with cross-functional teams in strategic decisions designed to meet quality and service goals.
  • Identify, analyze, and resolve technical, process, and operational issues, providing swift and conclusive solutions.
Requirements
  • 3+ years of relevant vendor management or Consumer Operations experience.
  • Experience leading BPO operations (preferably in the Consumer space) or directly relevant Consumer Operations (Financial sector).
  • Excellent communication skills and styles, both written and verbal.
  • Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact.
  • Demonstrated ability to use data to drive operations improvements.
  • Extensive understanding of our business operations and industry.
  • Knowledgeable of emerging trends and industry practices.
Key Responsibilities Include:
  • Vendor Relationship Management.
  • Performance Analysis and Improvement.
  • BPO Operations Strategy Development.
  • Compliance and Risk Management.
  • Process Optimization.

This role requires strong analytical, problem-solving, and communication skills, along with the ability to work effectively in a team environment. If you are passionate about driving business growth and delivering exceptional results, we encourage you to apply for this exciting opportunity.

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