Dedicated Case Conversion Professional

5 days ago

Angeles City, Central Luzon, Philippines beBeeLegalIntake Full time ₱30 - ₱40
Job Opportunity

We are seeking a dedicated Legal Intake Specialist to enhance case conversions through a voice-based intake system.

  • The role primarily focuses on outbound calls, handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.
About the Role

The ideal candidate will be responsible for making outbound calls to follow up on leads from marketing campaigns, online forms, or referrals. They will handle inbound calls as needed to support team collaboration and workflow continuity.

  • Key responsibilities include:
    • Adhering to a structured outbound script while building rapport and handling objections.
    • Consistently meeting daily and weekly call volume targets and conversion benchmarks.
    • Accurately capturing and updating client information using CRM tools.
    • Managing rejections professionally and escalating qualified leads efficiently.
    • Providing clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
    • Participating in coaching sessions and applying feedback proactively.
    • Maintaining transparency and accountability in daily work logs and call quality.
Requirements

Candidates should possess strong communication skills, be reliable with schedules, updates, and response times, and be able to work independently with minimal supervision. Additionally, they must be open to coaching, quick to apply feedback, and resilient under pressure. The ideal candidate will have consistent internet connection and functional equipment (headset, PC).

Flexibility in handling campaign shifts based on business needs is essential for this role. A law degree, paralegal experience, or background in customer service, legal intake, or call centers is welcome.

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