
Senior Case Conversion Specialist
2 days ago
We are seeking a highly skilled professional to fill the role of Legal Intake Coordinator. This individual will play a vital part in enhancing case conversions through a voice-based intake system.
Key responsibilities include:
- Making outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
- Handling inbound calls as needed to support team collaboration and workflow continuity.
- Accurately capturing and updating client information using CRM tools.
- Providing clear and timely updates on availability, performance blockers, or missed targets.
Requirements
- Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
- A strong sense of accountability - reliable with schedules, updates, and response times.
- Ability to work independently with minimal supervision.
- Open to coaching, quick to apply feedback, and resilient under pressure.
This role offers flexibility in handling campaign shifts based on business needs, and the ability to operate with consistent internet connection and functional equipment.
Additionally, this position requires a flexible schedule and the ability to work independently.
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